Complaint procedures
Each seafarer has a right to file a complaint against Arriva Shipping Polska or a shipowner.
Complaints
A manager should be informed about a complaint as it is received. Every complaint should contain detailed description and a seafarer's claims and expectations if applicable. The legal liability of Arriva Shipping Polska starts at the moment a seafarer signs an agreement with a shipowner.
Seafarers can file complaints:
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in a written form in a complaints book kept in the office in Gdańsk
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by post to the following address:
Arriva Shipping Polska
ul. Platynowa 6E/5, 80-041 Gdańsk -
via e-mail to the following address: office@arrivashipping.pl
Obligations
Arriva Shipping Polska is obliged to confirm the receipt of a complaint within 5 working days. The confirmation of the receipt of a complaint should contain an exact date of the reaction and the communication methods chosen by the seafarer. An investigation into a complaint against Arriva Shipping Polska should not take longer than 15 working days starting from the day of the confirmation of the receipt of the said complaint. An investigation into a complaint against shipowners will be completed within 30 working days starting from the day of the confirmation of the receipt of the complaint. In the event that a complaint is handled in a way that is not satisfactory to a seafarer, Arriva Shipping Polska is obliged to present further alternative procedures to satisfy a seafarer's claims.
Important contacts:
In the event that Complaints are not resolved through the above mentioned process within 30 days, a seafarer can contact:
Maritime Office in Gdynia
10 Chrzanowskiego Str.
81-338 Gdynia
Poland
Tel. +48 58 355 3220
Fax. +48 58 620 30 39