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Complaint procedures

Each seafarer has a right to file a complaint against Arriva Shipping Polska or a shipowner.

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Complaints

A manager should be informed about a complaint as it is received. Every complaint should contain detailed description and a seafarer's claims and expectations if applicable. The legal liability of Arriva Shipping Polska starts at the moment a seafarer signs an agreement with a shipowner.

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Seafarers can file complaints:

  • in a written form in a complaints book kept in the office in GdaÅ„sk

  • by post to the following address:
    Arriva Shipping Polska
    ul. Platynowa 6E/5, 80-041 Gdańsk

  • via e-mail to the following address: office@arrivashipping.pl

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Obligations

Arriva Shipping Polska is obliged to confirm the receipt of a complaint within 5 working days. The confirmation of the receipt of a complaint should contain an exact date of the reaction and the communication methods chosen by the seafarer. An investigation into a complaint against Arriva Shipping Polska should not take longer than 15 working days starting from the day of the confirmation of the receipt of the said complaint. An investigation into a complaint against shipowners will be completed within 30 working days starting from the day of the confirmation of the receipt of the complaint. In the event that a complaint is handled in a way that is not satisfactory to a seafarer, Arriva Shipping Polska is obliged to present further alternative procedures to satisfy a seafarer's claims.

Important contacts:

In the event that Complaints are not resolved through the above mentioned process within 30 days, a seafarer can contact:

Maritime Office in Gdynia

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10 Chrzanowskiego Str.

81-338 Gdynia

Poland

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Tel. +48 58 355 3220

Fax. +48 58 620 30 39

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dumsekr@umgdy.gov.pl

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